Delivery within the United Kingdom

All orders are dispatched as soon as possible after receipt. If in the event of a delay it is not possible to dispatch orders promptly we will advise you by e-mail. Unlike many mail order companies, we do not process debit or credit cards until the order is ready for dispatch, this means that you do not pay for goods we do not have in stock. Currently most orders are dispatched by Post Office first class mail, large bulky items are sent by courier. We do, however, reserve the right to select our carrier at our discretion. More about delivery times...

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Customer Support

The easiest way to contact us is by email


Privacy

In order to offer you an efficient service we need to collect some information from you. We need your name and address to know where to send your order and your credit card details, number and expiry date to obtain payment for goods you have ordered. The telephone number and e-mail address is to enable us to contact you should there be any problem with your order.

The information you enter is sent to us via a secure server and is held only to enable us to complete orders and arrange payment on your instructions. We do not give, hire or sell information to third parties. Johnson Crafts may wish to contact you in the future if we have products we think you would be interested in. If you do not want to receive any further information then please check the box and we will remove your address from future mailings.

Customer information is collected lawfully and in accordance with the Data Protection Act 1984.

If you have any questions, please contact us

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Cookies

Our site uses cookies to keep track of the items you choose to buy, these are temporary and no information is left on your computer once you leave the site.

If you would prefer not to uses cookies you can disable them from within your web browser. The shopping basket system will continue to work on most platforms but if you encounter problems, (e.g. items not appearing or disappearing) you will have to re-enable cookies within your browser if you wish to continue shopping.

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Overseas (non UK) customers.

We are a UK based company.

All items on our site are priced in Pounds Sterling and you will be billed in Pounds Sterling. This means that the amount you actually pay will vary depending upon the exchange rate at the time your transaction is processed.

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Postage

Postage is free for orders over £40 shipped to addresses in the United Kingdom. For goods shipped to other countries we regrettably have to make an extra charge. Cost of delivery will be confirmed at the checkout stage.

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Complaints.

We believe that the goods we offer are of good quality and make every attempt to offer the most efficient service we can. However should our goods or services not live up to your expectations then please let us know by email
or by writing to:

If your goods have been damaged in transit please retain the packaging and inform us within 30 days of purchase giving as much information as possible. All damaged or faulty goods will be replaced by the equivalent product, or we will give you your money back if you prefer.

We endeavour to respond to complaints within two working days.

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Delivery times (within UK).

Most of our products are supplied direct from stock and will be delivered by first class mail, the Post Office aim to deliver 92% on the next working day after posting.

Heavy items are sent by courier and will normally be delivered within three working days. Because we are in the hands of the carriers here we would ask that you allow seven working days after your order has been placed before contacting us.

We always send an e-mail to the address you submitted to inform you of the dispatch of your goods, if goods cannot be shipped within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction and offer you the opportunity to cancel your order.

If you have received an e-mail informing you of the dispatch of goods you can be certain they are in transit, if you have not received the goods within seven working days you should contact us. Compensation is limited to the cost of the goods ordered and will take the form of replacement or refund. This does not affect your statutory rights.

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Cancellation

We offer a 100% satisfaction guarantee that means that if you are not satisfied with any product you buy from Johnson Crafts you may return it within fourteen days and we will give you your money back. Fourteen days means fourteen days including weekends starting from the day you receive your goods.

If you wish to cancel your order before you receive your goods please notify us in writing or contact us and we will be happy to arrange for you to return the goods if they have already been shipped, or to cancel the order prior to shipping. There is no re-stocking fee.